Terms and Conditions

Use of this website is subject to the following terms and conditions:

Definitions

Gifted Musician is the trading name of Gifted Musician Limited. Any transactions undertaken via www.giftedmusician.co.uk (hereafter known as “the website”) will be contracted with Gifted Musician Limited. Hereafter Gifted Musician Limited will be referred to as “we”, “our”, “us” or “the Company”. “The Buyer” (also referred to as “you” and “your”) is the term used to describe the person who requests a contract for purchase of goods with us and provides payment for the sale. “The Contract” refers to the agreement between “the Buyer” and “the Company”. It is deemed to start when we accept the order.

Service

Gifted Musician values its customers and aims to provide good service.

Subject to our receiving your order and cleared payment, and items being in stock, we will dispatch items and associated paperwork to the requested address. If for any reason goods cannot be supplied we undertake to contact the buyer as soon as possible to advise of any delay or cancellation and offer a refund as appropriate or to agree an extension to timescales if this is your wish.

There will be occasions when the Company is working to extended dispatch timescales. These will be highlighted on the your shopping basket page of your order, so that you can cease the transaction if the estimated dispatch timescale is inappropriate for your needs.

We endeavour to give a good representation of goods on offer in the images provided on the website. However, the limitations of technology may mean that colours cannot be reproduced exactly on images used. You are able to return goods upon receipt if they do not meet your expectations. Please see cancellations and returns policies below.

The Company reserves the right to cancel or refuse any order at its discretion. Such cancellations and refusals will be advised to prospective buyers either verbally, by email or in writing and any payments made in respect of the order will be refunded.

We reserve the right to amend the website and products that we offer without notice.

Price

Goods, postage and package costs, are chargeable in accordance with the price published on the website at the time of your order. Final cost to you will be clearly displayed at the point of checkout, or verbally confirmed to you at the time of a telephone order being placed. For international orders please also see International Orders information.

Payment

Payments must be in GB Pounds, and may be made by UK Cheque, or most major debit and credit cards.

The buyer may make card payments either via WorldPay, PayPal or by placing an accepted telephone order. Payments made via WorldPay or PayPal (except PayPal eCheque) are usually considered cleared as soon as received. PayPal eCheque orders will be processed when we receive appropriate confirmation of clearance. For telephone orders, you will be verbally advised when your card payment has been cleared via our Authorisation service.

Alternatively, payment by cheque may be made when cheques are able to be cleared via the standard UK clearing system. A period of seven working days from the Company receiving the cheque will need to be allowed for clearance before your order is processed.

If discrepancies arise in the clearance of payments by any form we will contact the buyer without delay. Once payments are cleared, orders will be processed in accordance with the Terms and Conditions described herein.

Order Withdrawal

An order may be partly or fully withdrawn at any time prior to our dispatch of goods to the requested address, In this case we will refund the buyer with the amount paid to us either in relation to the withdrawn order, or with the amount paid for the part of the order which has been withdrawn. To withdraw an order, please advise us by email to admin@giftedmusician.co.uk, or by telephone or letter to the contact details given below. Once we have received your withdrawal advice you will be provided with an Order Withdrawal reference number. Please keep a record of this in case of any query.

Delivery/Non-Delivery

Delivery of goods ordered and available will be arranged to the dispatch address detailed by the Buyer. When your order has been processed, an email will be sent to the Buyer advising of dispatch (unless not required by the Buyer, for telephone orders only). Generally the method of delivery used will be via Royal Mail services. Dispatch and delivery timescales mentioned must be considered approximate and we are not responsible in any way for delays which may occur. Please note we do not dispatch orders to all countries. The full range of destination options currently available for delivery are displayed at checkout.

Delivery costs are as detailed on the checkout web page of your order or as confirmed to you at the time telephone orders.

If you have received our confirmation that your order has been dispatched, but do not receive delivery within 14 days, it is possible your items have been lost in transit. Please contact us (details below) without delay so that we may investigate the matter for you.

International Orders

The final price we give reflects our charge for our goods, service and dispatch in GB Pounds. It does not include or take account of any third party additional processing/administration charges, exchange rate determinations, delivery duties, import duties, customs fees, levies or additional charges falling due as a result of matters such as local legislation, credit card company or bank charges. Any costs relating to these matters are the responsibility of the buyer, and buyers should check these details prior to placing international orders as we cannot be responsible for any costs in this regard.

Sometimes for reasons such as copyright, trade or other restrictions, items that we sell cannot be dispatched to all countries. Usually, where destinations are restricted, the international delivery option will not be available as you proceed through Checkout. Alternatively, if we receive your order but are unable to dispatch your items to the delivery address provided we will notify you by email and refund any payment made to us in respect of the order.

Please note when providing address details for delivery we cannot arrange deliveries to PO Boxes or Postal Codes. All other terms and conditions of sale are as detailed within these full terms and conditions.

Cancellations

Under the Distance Selling Regulations, the Buyer must advise us of any cancellations they wish to make within 14 days of goods being received at the requested dispatch address.

To make a cancellation either: 1) Complete the cancellation part of the Returns form included in your order and send it to the contact address below, or 2) email details of your cancellation to admin@giftedmusician.co.uk or 3) advise us of cancellation by letter to the address below. Within 30 days of the Company receiving your cancellation the Buyer will be refunded with the original sum paid to us for purchasing the goods cancelled. Goods not required should be returned to us within a reasonable time. Please refer to the Returns section below for procedures for returning goods.

Returns

Each order dispatched contains a Returns form. Please complete this and send it to us, together with goods you wish to return. Buyers have a statutory duty to take care of goods whilst in their possession. Goods must be returned to the Company in as new condition, as originally sent out. When returning audio or video recordings or computer software these must be sent back with the original seal and/or shrink wrap unbroken. For all other returns the Buyer is expected to exercise reasonable care in examining goods before return. The cost of returning goods to us must be met by the Buyer. We recommend that a means of proof of posting is obtained when returning goods. Please return goods together with the original packaging, taking reasonable care to ensure goods are not damaged in transit, as goods are returned at the Buyers risk.

If you have not cancelled your order, but are not satisfied with your purchase for any reason, you can return it to us within 30 days of the original dispatch date by following the return procedures in this section, and request a refund. In such cases please either email or telephone us at the contact details below to obtain a Returns reference number before proceeding with your return.

If goods received are defective or an error has been made by us please refer to our Complaints procedure below.

Complaints Procedure

We hope you will be very satisfied with any goods purchased from us. However, should you have any cause for complaint, please contact us as soon as possible (referring to the contact details below) so that we may explore how we can resolve the situation for you without delay.

Use of Website

Gifted Musician shall not be liable for any damages whether direct, indirect or consequential resulting from the use of the website. No guarantee is made that services provided by the website will not be interrupted. Gifted Musician does not make any warranties of representations of any kind that the website or server that hosts the website is free of any form of virus or harmful computer code.

The website user must not use the website for any unlawful purpose (direct or indirect), or for any purpose likely to cause offence or distress to others.

External links to other websites from the Company website may be provided. This should not be interpreted as any endorsement by us of these websites or their content, neither are we liable for any content therein or loss or damage suffered in relation to use of these websites. Any link made to third party websites is undertaken at your own risk.

Copyright and Intellectual Property Right

Gifted Musician and the Logo is a licensed Trade Mark of Gifted Musician Ltd, as such this material remains proprietary to us, the copyright remains with us and unauthorised reproduction is prohibited. The website and its contents, and exclusive goods and images are the copyright of Gifted Musician. No part of this site may be reproduced, modified, published or distributed without prior permission from Gifted Musician except for personal use only. All Rights Reserved.

Retention of Title

Title to goods does not pass to the Buyer until payment is received by the Company and cleared in full.

Force Majeure

If delivery is delayed due to circumstances totally beyond our control, we undertake to provide notice to you.

Passing Risk to the Buyer

Risk that goods may suffer accidental deterioration or destruction passes from us to the Buyer upon delivery of the goods to the dispatch address.

Consequential Loss

Whilst appropriate measures will be taken to ensure products are suitable for purpose and delivered on time, no liability can be accepted by the Company for consequential loss.

Variation

No addition to or variation of these conditions will bind the business, unless it is specifically agreed in writing and signed by a director or secretary of the business. No agent or person employed by or under contract with the company has the authority to alter or vary these conditions in any way.

Jurisdiction

Terms and conditions of contracts undertaken by Gifted Musician Ltd are governed by English Law thus parties involved should submit to the jurisdiction of English Courts and additionally European Law.

Contact Details

Telephone number : +44 (0)1903 812213
Email : admin@giftedmusician.co.uk

Gifted Musician Limited is a limited company registered in England and Wales.
Company number 6012633.
Registered Company address / Mailing address : 16 Stoneleigh Avenue, Brighton, East Sussex. BN1 8NP United Kingdom